Refund and cancellation policy

Version 2026-10-01

Mera Hissa charges a single fixed fee per case, shown to you in full before you pay. There is no subscription and nothing auto-renews or re-charges your card. This policy explains when that fee is refunded and how to ask for a refund.

Before you pay

The free check runs before any payment and tells you what your case needs, including whether it needs an advocate rather than us. If it is not something we can help with, you learn that before paying, not after. You can stop at any point up to payment at no cost.

When we refund the fee

• If we cannot help with your matter. If, after you pay, we find your case cannot be completed with the documents we prepare, we refund the fee in full.
• If we have not started preparing your documents. If you change your mind before we have begun work on your pack, tell us and we refund the fee in full.
• If you were charged in error — for example a duplicate payment — we refund the extra amount.

What is not refundable

Once a pack has been prepared and delivered to you, the fee for that pack is not refundable, because the work has been done. Third-party costs you pay directly to others — stamp paper, notarisation, court or government fees — are never paid to us and are outside this policy.

The advocate package is refunded in full if the advocate has not yet started work on your case. Once they have, stamp paper already bought and work already done are not refundable; we tell you the refundable amount in writing before you decide. Court fees are paid to the court and are never part of it.

The “We search for you” service

Refunded in full if we have not started the searches, or if we could not run them at all (for example, because the details needed were not available). Once the searches have been run and the summary sent, the fee is not refundable, whatever the searches found: the fee pays for the work of searching, not for a result.

How to request a refund or cancel

Email info@merahissa.in or call +91-99531-36264 with your case details. There is no form to fill in and no retention offer to sit through — cancelling is no harder than starting.

How long a refund takes

Approved refunds are made to your original payment method through our payment provider, Razorpay. They typically reach your account within 5–7 working days, depending on your bank or card issuer.

This policy sits alongside our terms of service and privacy notice.